Versatile Technology Support Professional

5 days ago


Ikeja, Lagos, Nigeria Kennedia Consulting Full time
Job Role

Kennedia Consulting requires a skilled IT Specialist to oversee the management and support of our organization's technology infrastructure.

Key Tasks:
  1. Offer first-level technical assistance for hardware, software, and network-related issues to employees.
  2. Efficiently troubleshoot and resolve IT problems to prevent downtime.
  3. Respond to helpdesk requests and document solutions in the IT support system.
  4. Maintain and monitor computer systems, networks, and servers for optimal performance.
  5. Regularly update, back up, and perform security checks on all IT systems.
  6. Supervise in-room technology such as high-speed internet access, interactive TV systems, room automation control, and telephone services.
  7. Support and troubleshoot network devices like routers, switches, and Wi-Fi systems.
  8. Collaborate with staff in using business-critical applications and ensure compatibility with organizational needs.
Requirements and Desired Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field is a must.
  • Minimum 2 years of experience in IT support or a similar role is mandatory.
  • Expert knowledge of Windows, MacOS, and/or Linux operating systems is required.
  • Familiarity with networking protocols (TCP/IP, DNS, DHCP), and hardware is essential.
  • Proficiency in troubleshooting hardware and software issues is necessary.
  • Experience with cloud platforms is beneficial.


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