
Versatile Technology Support Professional
5 days ago
Kennedia Consulting requires a skilled IT Specialist to oversee the management and support of our organization's technology infrastructure.
Key Tasks:- Offer first-level technical assistance for hardware, software, and network-related issues to employees.
- Efficiently troubleshoot and resolve IT problems to prevent downtime.
- Respond to helpdesk requests and document solutions in the IT support system.
- Maintain and monitor computer systems, networks, and servers for optimal performance.
- Regularly update, back up, and perform security checks on all IT systems.
- Supervise in-room technology such as high-speed internet access, interactive TV systems, room automation control, and telephone services.
- Support and troubleshoot network devices like routers, switches, and Wi-Fi systems.
- Collaborate with staff in using business-critical applications and ensure compatibility with organizational needs.
- Bachelor's degree in Information Technology, Computer Science, or a related field is a must.
- Minimum 2 years of experience in IT support or a similar role is mandatory.
- Expert knowledge of Windows, MacOS, and/or Linux operating systems is required.
- Familiarity with networking protocols (TCP/IP, DNS, DHCP), and hardware is essential.
- Proficiency in troubleshooting hardware and software issues is necessary.
- Experience with cloud platforms is beneficial.
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