
Jira ITSM Support Operations Manager
2 days ago
Job Description
The Help Desk Process Improvement Specialist is responsible for overseeing the IT service management operations using Jira Service Management. This role involves leading a team of IT support professionals, ensuring efficient ticket resolution, process optimization, and continuous improvement of IT services.
Responsibilities
- Lead the IT support team, ensuring prompt and effective resolution of technical issues.
- Develop and implement ITSM best practices to enhance service efficiency and quality.
- Administer, configure, and maintain Jira Service Management (JSM) to optimize workflows.
- Collaborate with stakeholders to improve ITSM processes.
Requirements
- 3+ years of experience in IT service management, with at least 1 year leading a support team.
- Hands-on experience configuring and managing Jira Service Management (JSM).
- Strong understanding of ITIL principles and service desk best practices.
- Familiarity with ticketing systems, automation, and reporting tools.
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