Service Delivery Associate Abuja

4 days ago


Lagos, Lagos, Nigeria Main Service Logistics Full time

Main Service Logistics is looking for a highly skilled and customer-focused professional to join our team as a Customer Service Representative. The successful candidate will have strong communication skills and the ability to work well under pressure.

Key Responsibilities:
  • Maintaining a positive attitude towards customers at all times, including during peak periods.
  • Providing prompt and friendly support daily, including responding to customer queries and resolving issues.
  • Ensuring accurate and timely payment collection and receipt issuance, while maintaining confidentiality.
  • Acknowledging and resolving customer complaints in a professional and empathetic manner.
  • Developing a thorough understanding of our services to confidently answer customer inquiries and provide solutions.
  • Keeping detailed records of customer interactions, transactions, comments, and complaints, while adhering to data protection policies.
  • Communicating and coordinating with colleagues as needed to ensure seamless customer service delivery.
  • Providing feedback to management on the efficiency of the customer service process, identifying areas for improvement.
  • Ensuring customer satisfaction and providing professional support throughout customer interactions.
Requirements
  • Hold a minimum of a diploma in any discipline.
  • Demonstrate proficiency in Microsoft Office and general computer literacy.
  • Be able to remain calm under pressure or when dealing with upset customers.
  • Have experience working in customer service roles or teams, which is an advantage.
Work Environment

The ideal candidate will be based in Abuja or Lagos and must reside in the specified areas.

This role is perfect for proactive and customer-focused individuals who are passionate about delivering excellent service.



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