Abuja Customer Support Specialist

4 days ago


Lagos, Lagos, Nigeria Main Service Logistics Full time

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role involves interacting with customers, resolving their queries and concerns, and ensuring they receive top-notch service.

Key Responsibilities:
  1. Maintaining a positive attitude towards customers at all times.
  2. Providing prompt and friendly support daily, including confirming payments and processing transactions.
  3. Ensuring accurate and timely payment collection and receipt issuance.
  4. Acknowledging and resolving customer complaints in a professional manner.
  5. Developing a thorough understanding of our services to confidently answer customer inquiries.
  6. Maintaining detailed records of customer interactions, transactions, comments, and complaints.
  7. Coordinating with colleagues as needed to ensure seamless customer service delivery.
  8. Providing feedback to management on the efficiency of the customer service process.
  9. Ensuring customer satisfaction and providing professional support throughout customer interactions.
Requirements
  • Hold a minimum of a diploma in any discipline.
  • Demonstrate proficiency in Microsoft Office and general computer literacy.
  • Be able to remain calm under pressure or when dealing with upset customers.
  • Have experience working in customer service roles or teams, which is an advantage.
Work Environment

The ideal candidate will be based in Abuja or Lagos and must reside in the specified areas.

This role is perfect for proactive and customer-focused individuals who are passionate about delivering excellent service.



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