Customer Service Representative Lagos

4 days ago


Lagos, Lagos, Nigeria Main Service Logistics Full time

Job Title: Customer Service Representative

About the Role

Main Service Logistics is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative.

Key Responsibilities:
  • Maintain a positive attitude towards customers at all times, providing prompt and friendly support daily.
  • Confirm payments made by customers and accurately process them.
  • Collect payments from customers and issue receipts in a timely manner.
  • Acknowledge and resolve customer complaints effectively.
  • Develop a thorough understanding of our services to answer customer inquiries confidently.
  • Keep detailed records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as needed.
  • Provide feedback to management on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements
  • Minimum of a diploma in any discipline.
  • Proficiency in Microsoft Office and general computer literacy.
  • Ability to remain calm under pressure or when dealing with upset customers.
  • Experience working in customer service roles or teams is an advantage.
Work Environment

The ideal candidate will be based in Abuja or Lagos and must reside in the specified areas.

This role is perfect for proactive and customer-focused individuals who are passionate about delivering excellent service.



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