Transaction Oversight Manager

4 days ago


Lagos, Lagos, Nigeria Prune payments Full time

Job Overview:

As a Transaction Monitoring Associate, you will be responsible for overseeing payment operations, ensuring accurate transaction reconciliation, and managing dispute resolution and settlement processes.

Responsibilities:

  • Reconciliation: Oversee daily, weekly, and monthly reconciliation of financial transactions across various payment channels. Identify and resolve discrepancies in financial reports and ensure data accuracy.
  • Dispute Resolution: Lead the dispute resolution process, ensuring timely and accurate handling of chargebacks and claims. Coordinate with banks, payment processors, and merchants to investigate disputes and provide resolutions.
  • Settlement Operations: Manage and oversee the end-to-end settlement processes for all transactions. Ensure compliance with internal policies and regulatory requirements related to settlements.
  • Leadership & Collaboration: Lead and mentor a team of reconciliation and dispute resolution specialists. Work closely with cross-functional teams to enhance payment operations.

Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • 5+ years of experience in payment reconciliation, dispute resolution, and settlement processes, with at least 2 years in a leadership role.
  • Strong understanding of payment processing, banking operations, and regulatory requirements.
  • Proficiency in reconciliation tools, payment gateways, and financial systems.

What We Offer:

We offer a collaborative and dynamic work environment with career growth opportunities.



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