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E-commerce backend operations manager

1 month ago

Lagos, Lagos, Nigeria Work in Nigeria Full time
Role: E commerce Backoffice operations manager

Industry: Information and communication technology

salary:180,000-350,000 monthly

Location: Lekki

Responsibility

Act as an Administrator to the eCommerce platform of the company.

- Signup and onboard new Merchants and review/maintain existing Merchants on the

eCommerce platform.

- Onboard new Products and review/maintain existing Products on the eCommerce platform.

- Maintain organized documentation of all back-office processes and activities.

- Ensure effective management of inventory for all merchants and products.

- Ensure effective order processing, returns and refunds management for merchants and

customers.

- Oversee daily product sales and ensure accurate transaction reconciliation.

- Resolve escalated complaints of customers/merchants.

- Generate and distribute all required Daily, Weekly and Monthly reporting of the eCommerce operations.

- Contribute to product development strategy, generating product requirements, and

determining specifications.

- Test new and existing digital features and provide feedback to the development team and management.

Requirements

Bachelor's degree in Marketing, Business Administration, or related fields.

- 3 to 8 years' experience in eCommerce Back-office, Sales, Marketing

- Proficiency in the use of Microsoft Office Suite.

- Mandatory experience in the eCommerce business area.

- Strong understanding of Sales and Marketing principles and strategies.

- Strong understanding of System Processes and Systems Operations.

- Strong ethical standards and transparency.

- Critical thinking and problem-solving skills.

- Excellent verbal and written communication skills.

- Great personal interaction skills and persuasion/influencing skills