E-commerce Operations Specialist
1 day ago
At Mopheth, we're seeking a highly organized and tech-savvy E-commerce Coordinator to assist in managing our online store operations. The successful candidate will ensure seamless day-to-day e-commerce activities, optimize customer experience, and drive sales growth.
Key Responsibilities- Order Management: Process and fulfill orders efficiently and resolve order discrepancies and customer complaints.
- Inventory Management: Monitor and update product inventory levels and coordinate with suppliers for restocking.
- Product Management: Create and maintain accurate product listings and optimize product images and descriptions.
- Customer Service: Respond to customer inquiries via phone, chat, and resolve customer issues promptly.
- Marketing and Promotions: Assist in planning and executing online promotions and coordinate social media content.
- Analytics and Reporting: Monitor sales, website traffic, and customer engagement metrics and provide insights for business improvement.
- Website Maintenance: Ensure website updates and maintenance, and troubleshoot technical issues.
We're looking for a skilled professional with:
- At least 2 years of e-commerce experience
- Excellent communication, problem-solving, and analytical skills
- Proficiency in e-commerce platforms (e.g., Shopify, Magento)
- Familiarity with payment gateways and shipping integrations
- Bachelor's degree in Business, Marketing, or related field
Apart from the required skills and qualifications, desirable skills include:
- Experience with social media management tools
- Graphic design skills
- Familiarity with email marketing software
As an E-commerce Coordinator at Mopheth, you'll enjoy:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Dynamic and supportive work environment
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