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Digital Commerce Operations Specialist

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Lekki, Lagos, Nigeria Mopheth Full time
Job Summary: Mopheth seeks a skilled Digital Commerce Operations Specialist to manage day-to-day e-commerce activities, optimize customer experience, and drive sales growth. This role involves ensuring seamless order management, inventory control, and customer service. Key responsibilities include processing orders efficiently, resolving discrepancies, and providing excellent customer support. Additionally, the successful candidate will be responsible for product listings, optimizing images and descriptions, and monitoring sales and website traffic metrics to inform business decisions.

Key Responsibilities:
1. Order Management: Process and fulfill orders in a timely and efficient manner, resolving any issues or discrepancies that may arise.
2. Inventory Management: Monitor and update product inventory levels, coordinating with suppliers for restocking as necessary.
3. Product Management: Create and maintain accurate product listings, including high-quality images and engaging descriptions.
4. Customer Service: Provide exceptional customer support via phone, email, chat, and other channels, responding promptly to inquiries and resolving issues efficiently.
5. Marketing and Promotions: Assist in planning and executing online promotions, coordinating social media content to drive engagement and sales.
6. Analytics and Reporting: Monitor sales, website traffic, and customer engagement metrics, providing insights to inform business decisions and drive growth.
7. Website Maintenance: Ensure website updates and maintenance are completed, troubleshooting technical issues as they arise.

Requirements:
1. A minimum of 2 years' experience in e-commerce operations.
2. Excellent communication, problem-solving, and analytical skills.
3. Proficiency in e-commerce platforms (e.g., Shopify, Magento).
4. Familiarity with payment gateways and shipping integrations.
5. A Bachelor's degree in Business, Marketing, or a related field.

Desirable Skills:
1. Experience with social media management tools.
2. Graphic design skills.
4. Familiarity with email marketing software.

What We Offer:
1. A competitive salary of N12,000,000 per annum, inclusive of benefits.
2. Opportunities for professional growth and development within the company.
3. A dynamic and supportive work environment.