E-commerce Operations Manager

1 month ago


Lekki, Lagos, Nigeria Mopheth Full time

We are seeking a highly skilled E-commerce Operations Manager at Mopheth to oversee the day-to-day e-commerce activities. The successful candidate will be responsible for ensuring seamless operations, optimizing customer experience, and driving sales growth.

The ideal candidate will possess 2+ years of e-commerce experience, excellent communication and problem-solving skills, proficiency in e-commerce platforms (e.g., Shopify, Magento), familiarity with payment gateways and shipping integrations, and a Bachelor's degree in Business, Marketing, or a related field.

Responsibilities include:

  1. Order Management: Process and fulfill orders efficiently and resolve order discrepancies and customer complaints
  2. Inventory Management: Monitor and update product inventory levels and coordinate with suppliers for restocking
  3. Product Management: Create and maintain accurate product listings and optimize product images and descriptions
  4. Customer Service: Respond to customer inquiries via phone, email, chat, and resolve customer issues promptly
  5. Marketing and Promotions: Assist in planning and executing online promotions and coordinate social media content
  6. Analytics and Reporting: Monitor sales, website traffic, and customer engagement metrics and provide insights for business improvement
  7. Website Maintenance: Ensure website updates and maintenance, and troubleshoot technical issues

In return for your expertise, we offer a competitive salary of $50,000 - $70,000 per annum, opportunities for professional growth and development, and a dynamic and supportive work environment.



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