Store Operations Director

1 month ago


Lekki Phase, Nigeria DAYTONA Full time

Key Responsibilities:

  • Customer Satisfaction: Ensure a high level of customer satisfaction through excellent service, meeting their needs and exceeding their expectations.
  • Market Share: Propose innovative ideas to increase market share, identifying opportunities to expand our customer base and drive sales growth.
  • Employee Performance: Conduct personnel performance appraisals to assess training needs and build career paths, developing our team members to achieve their full potential.
  • Store Operations: Directs store operations, including retail operations, customer service, managing employees, and sales, ensuring a seamless customer experience.
  • Business Strategies: Develop business strategies to raise our customer pool, expand store traffic, and optimize profitability, driving business growth and success.
  • Market Analysis: Assess local market conditions and identify current and prospective sales opportunities, staying ahead of the competition.
  • Store Administration: Complete store administration and ensure compliance with policies and procedures, maintaining a high level of operational efficiency.
  • Team Development: Bring out the best of the branch's personnel through training, coaching, development, and motivation, fostering a positive and productive work environment.
  • Store Condition: Maintain outstanding store condition and visual merchandising standards, ensuring a welcoming and engaging shopping experience.
  • Financial Performance: Responsible for maintaining an acceptable gross profit, proper inventory management, and reporting of store activities, driving financial success.
  • Reporting: Report on buying trends, customer needs, and profits, providing valuable insights to inform business decisions.


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