Customs Data Manager

1 day ago


Lagos, Lagos, Nigeria PST Full time
We are seeking a seasoned professional to join our team as a CUSTOMER SUCCESS MANAGER. As a key member of our sales and delivery team, you will be responsible for delivering outstanding customer experiences, driving revenue growth, and contributing to the strategic development of our customs data solutions. If you have a proven track record of success in a customer-facing role, excellent communication and interpersonal skills, and a passion for delivering exceptional customer service, we encourage you to apply

Main Responsibilities
  • Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.
  • Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address their needs.
  • Lead the onboarding and implementation process for new clients, ensuring a seamless transition and successful adoption of our products and services.
  • Provide proactive support and guidance to clients throughout their lifecycle, including conducting regular check-ins, processing customers' tickets, collaborating internally with the team to provide solutions to customers' ongoing issues and facilitating product demonstrations.
  • Document, monitor, and analyze client usage and performance metrics to identify opportunities for optimization, upselling, and cross-selling additional solutions or services.
  • Act as the voice of the customer within the organization, advocating for client needs and priorities, and collaborating with internal teams to drive product improvements and enhancements.
  • Stay informed about industry trends, regulatory changes, and best practices in customs compliance and trade management, and share relevant insights and recommendations with clients.

Requirements
  • Bachelor's or Master's Degree in Business Administration, International Trade, Supply Chain Management, or any other related field from an accredited institution.
  • Minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager, Account Manager, or similar position within the Customs Data, Software, or Technology Industry.
  • Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and other relevant business tools and technologies.
  • Must have experience in managing an ERP system, and ticketing system (preferably Odoo).
  • Excellent communication and interpersonal skills, with the ability to build rapport, establish trust, and foster long-term relationships with clients.
  • Proven track record of driving customer adoption, retention, and expansion, with a focus on delivering measurable business outcomes and value.
  • Ability to effectively manage multiple client accounts, prioritize competing demands, and thrive in a fast-paced, results-driven environment.
  • Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop practical solutions.

About PST
PST is a leading provider of customs data solutions, dedicated to empowering businesses to navigate the complexities of international trade. Our mission is to deliver innovative, user-friendly solutions that simplify customs compliance and drive business success.

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