Service Delivery Engineer

2 days ago


Lagos, Lagos, Nigeria Fort Knox Outsourcing Full time
Job Description:

We are seeking a skilled Service Delivery Engineer to join our team at Fort Knox Outsourcing. As a Service Delivery Engineer, you will be responsible for delivering high-quality services to our enterprise customers by installing, configuring, and maintaining network connectivity infrastructure and systems.

Key Responsibilities:
  • · Safeguard the performance, capacity, availability, and quality of the network by monitoring emerging incidents and initiating preventive actions.
    · Work with other teams to develop internal systems and processes that drive efficient fulfilment of set SLAs.
    · Lead a team of interns without micromanaging by mentoring and training them.
    · Build and maintain healthy relationships with enterprise customers and internal stakeholders during configuration and support calls and/or occasional onsite visits.

Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, or IT-related disciplines (2.1/Upper Credit minimum).
  • Cisco network certification is required.
  • Technical understanding of communications networks.
  • Good working knowledge of Microsoft Office Suite (including MS Project & Visio).


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