
Service Delivery Engineer
2 days ago
We are seeking a skilled Service Delivery Engineer to join our team at Fort Knox Outsourcing. As a Service Delivery Engineer, you will be responsible for delivering high-quality services to our enterprise customers by installing, configuring, and maintaining network connectivity infrastructure and systems.
Key Responsibilities:
- · Safeguard the performance, capacity, availability, and quality of the network by monitoring emerging incidents and initiating preventive actions.
· Work with other teams to develop internal systems and processes that drive efficient fulfilment of set SLAs.
· Lead a team of interns without micromanaging by mentoring and training them.
· Build and maintain healthy relationships with enterprise customers and internal stakeholders during configuration and support calls and/or occasional onsite visits.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, or IT-related disciplines (2.1/Upper Credit minimum).
- Cisco network certification is required.
- Technical understanding of communications networks.
- Good working knowledge of Microsoft Office Suite (including MS Project & Visio).
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