Digital Commerce Operations Specialist
6 days ago
MINISO LIFESTYLE NIGERIA LIMITED is seeking a highly skilled Digital Commerce Operations Specialist to join our team. In this role, you will be responsible for ensuring the smooth day-to-day operations of our e-commerce platform.
About the Role:The ideal candidate will have a strong background in e-commerce operations and a proven track record of managing online stores. You will be responsible for overseeing the management and optimization of our e-commerce platforms, ensuring high uptime, fast load times, and seamless user experiences. Additionally, you will analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
You will also stay up to date with industry trends and best practices to drive innovation and maintain a competitive advantage. Collaborating with our marketing team, you will develop and execute targeted campaigns to drive traffic and sales. Furthermore, you will develop strategies to improve the customer experience, handle customer inquiries and complaints, and ensure customer satisfaction.
In this role, you will coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support. You will also establish efficient order fulfillment processes and coordinate product shipments. Lastly, you will ensure compliance with all applicable laws and regulations related to e-commerce operations.
Qualifications:- Bachelor's degree or Higher National Diploma
- Relevant professional qualification or certification is a plus
- Minimum of 2 years working experience in e-commerce operations or a similar role
- Excellent verbal and written communication skills
- Strong data analysis skills with the ability to adjust the sorting of goods from data
- Tech savvy and proficiency in Microsoft Office Applications
- Ability to carry out relevant research and familiarity with leading e-commerce platforms
- Understanding of the functional modules of leading platforms
- Knowledge of customer service best practices
- Keen attention to detail and organizational prowess with the ability to multitask
- Collaboration and interpersonal skills
- Problem-solving, critical thinking, and reporting skills
- Must have a certain aesthetic awareness of store decoration and extracting the selling points of products
- Proven experience in inventory management
- Expertise in logistics and fulfillment
- Strong vendor management skills
We offer a competitive salary of N3,500,000 - N4,500,000 per annum depending on experience, as well as opportunities for career growth and professional development. If you are a motivated and experienced professional looking to take your career to the next level, please submit your application.
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