E-commerce operations officer
4 days ago
Responsibilities:
• Responsible for the day-to-day operations of the online store.
• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Stay up to date with industry trends and best practices to drive innovation and maintain competitive advantage.
• Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
• Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
• Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
• Establishing efficient order fulfillment processes and coordinating product shipments.
• Ensure compliance with all applicable laws and regulations related to e-commerce operations.
Qualifications:
• Bachelor's degree or Higher National Diploma.
• Relevant professional qualification or certification is a plus.
• Minimum of 2 years working experience in e-commerce operations or a similar role.
• Good knowledge of operating e-commerce platforms and its functional modules is required.
Skills Required:
• Excellent verbal and written communication skills.
• Strong data analysis skills with the able to adjust the sorting of goods from data.
• Tech Savvy and Proficiency in Microsoft Office Applications.
• Ability to carry our relevant research and familiarity with leading e-commerce platforms.
• Understanding of the functional modules of leading platforms.
• Knowledge of customer service best practices.
• Keen attention to detail and organizational prowess with the ability to multitask.
• Collaboration and interpersonal skills.
• Problem solving, critical thinking and reporting skills.
• Must have a certain aesthetic awareness of store decoration and in extractng the selling points of products.
• Proven experience in inventory management.
• Expertise in logistics and fulfilment.
• Strong vendor management skills.
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