Quality Assurance Expert for Call Center Excellence

1 month ago


Lagos, Lagos, Nigeria Mwanga Full time

Job Title: Quality Assurance Expert for Call Center Excellence

About Mwanga:

Mwanga is a dynamic organization that requires exceptional professionals to join our team. We are committed to delivering outstanding customer service and excellence in all aspects of our business.

Salary: The annual salary for this role will be approximately $65,000 - $90,000 depending on your qualifications and experience.

Company Overview:

We are seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a critical role in ensuring that our call center agents meet the highest standards of quality and excellence.

Job Description:

The successful candidate will have a minimum of 2-4 years' experience as a Quality Assurance Analyst in a call center environment. You will be responsible for executing all aspects of quality assurance, including call monitoring, evaluation, and calibration scoring. Additionally, you will prepare and analyze internal and external quality reports for management staff review.

Responsibilities:



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