E-commerce Operations Manager
7 days ago
We are seeking a skilled E-commerce Operations Manager to join our team at MINISO LIFESTYLE NIGERIA LIMITED.
About the Role:
The E-commerce Operations Manager will be responsible for managing and optimizing our e-commerce platforms to ensure high uptime, fast load times, and seamless user experience. This includes analyzing data and reporting on e-commerce performance metrics to identify areas for improvement and growth opportunities.
A successful candidate will stay up to date with industry trends and best practices to drive innovation and maintain competitive advantage. They will collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
Responsibilities include developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction. The role also involves coordinating with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
Key Responsibilities:
- Manage and optimize e-commerce platforms to ensure high uptime and fast load times.
- Analyze data and report on e-commerce performance metrics.
- Stay up to date with industry trends and best practices.
- Collaborate with the marketing team to develop and execute targeted campaigns.
- Develop strategies to improve the customer experience.
- Coordinate with cross-functional teams to ensure efficient e-commerce operations.
Requirements:
- Bachelor's degree or Higher National Diploma.
- Relevant professional qualification or certification is a plus.
- Minimum of 2 years working experience in e-commerce operations or a similar role.
- Good knowledge of operating e-commerce platforms and its functional modules.
Salary: We offer a competitive salary range of ₦3,500,000 - ₦5,000,000 per annum, depending on experience.
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