Restaurant Operations Manager

4 days ago


Lagos, Lagos, Nigeria Numero Group Full time

Job Summary:

We are seeking an experienced and skilled Restaurant Manager to lead our team in providing exceptional customer service, ensuring high-quality food and beverage offerings, and driving business growth. The successful candidate will be responsible for managing the day-to-day operations of the restaurant, leading and developing staff, and maintaining high standards of quality, safety, and customer satisfaction.

Key Responsibilities:

  • Restaurant Operations:
        - Manage the day-to-day operations of the restaurant, ensuring efficient service, quality food, and excellent customer service.
        - Supervise and coordinate the activities of restaurant staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
  • Leadership and Staff Development:
        - Lead, motivate, and develop restaurant staff to achieve high levels of performance, customer satisfaction, and staff retention.
        - Provide coaching, training, and feedback to staff to improve their skills and knowledge.
  • Customer Service:
        - Ensure that customers receive exceptional service, quality food, and a positive dining experience.
        - Handle customer complaints and feedback, resolving issues promptly and professionally.
  • Menu Planning and Cost Control:
        - Assist in menu planning, inventory management, and cost control to ensure profitability and quality.
        - Analyze sales data and menu trends to inform menu planning and pricing decisions.
  • Quality and Safety Standards:
        - Maintain high standards of quality, safety, and hygiene in the restaurant, ensuring compliance with laws, regulations, and company policies.
        - Conduct regular inspections and audits to ensure quality and safety standards are met.
  • Marketing and Promotion:
        - Assist in promoting the restaurant through social media, events, and local marketing initiatives.
        - Develop and implement marketing plans to drive sales growth and increase customer loyalty.
  • Financial Management:
        - Assist in budgeting, forecasting, and financial management to ensure the restaurant's financial performance.
        - Analyze sales data and financial reports to inform business decisions.

Requirements:

The ideal candidate will possess a Bachelor's degree in Hospitality, Business, or a related field and have minimum 3-5 years of experience in restaurant management or a related field.

Skill Requirements:

  • Strong Leadership Skills:
        The ability to lead and motivate staff to achieve high levels of performance.
  • Excellent Communication Skills:
        Effective communication and interpersonal skills to interact with staff, customers, and vendors.
  • Knowledge of Restaurant Operations:
        Familiarity with menu planning, inventory management, and cost control.

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