E-Commerce Operations Manager

4 days ago


Lagos, Lagos, Nigeria Work in Nigeria Full time
Job Overview
eCommerce Backoffice Platform and Ecosystem Officer is responsible for the administration of the company's eCommerce platform. This role involves managing merchants, products, inventory, orders, and daily sales operations.

About the Role
As an Administrator to the eCommerce platform, you will be responsible for onboarding new merchants, reviewing and maintaining existing ones. You will also onboard new products, review and maintain existing ones, and ensure accurate transaction reconciliation.

Main Responsibilities
- Manage merchant signups and onboard new merchants
- Maintain organized documentation of all back-office processes and activities
- Ensure effective management of inventory for all merchants and products
- Oversee daily product sales and ensure accurate transaction reconciliation
- Resolve escalated complaints of customers/merchants

Requirements
Bachelor's degree in Marketing, Business Administration, or related fields required. 3 to 8 years' experience in eCommerce Back-office, Sales, Marketing preferred. Proficiency in Microsoft Office Suite mandatory. Strong understanding of Sales and Marketing principles and strategies necessary. Excellent verbal and written communication skills required.

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