Head of Retail Operations

4 weeks ago


Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time
Job Title: Head of Operations

BLAKSKILL LIMITED is seeking a highly skilled and experienced Head of Operations to lead our retail operations team. As a key member of our leadership team, you will be responsible for ensuring the efficient operation of all retail locations and delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and implement retail operational strategies aligned with the company's overall business objectives.
  • Oversee the performance and day-to-day management of all retail locations, ensuring operational excellence.
  • Ensure all stores comply with company policies, procedures, and legal regulations.
  • Monitor store performance through KPIs such as sales targets, customer satisfaction, and employee productivity.
  • Develop action plans to address underperforming stores and support them in meeting targets.
  • Manage operational budgets, control costs, and maximize profitability across all retail locations.
  • Lead, coach, and mentor regional managers and store managers to improve performance and achieve targets.
  • Ensure a consistent and superior customer experience across all stores.
Requirements:
  • Bachelor's degree in Business, Retail Management, Operations, or a related field. A master's degree is a plus.
  • 8-10 years of experience in retail management or operations, with at least 5 years in a senior leadership role.
  • Proven track record of managing multiple retail locations and achieving operational success.
  • Strong financial acumen and experience managing large budgets.
  • Excellent leadership, communication, and interpersonal skills.


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