Customer Service Liaison Officer

2 days ago


Ajah Ward, Nigeria ZEALAND PROPERTIES LIMITED Full time

About Us

We are ZEALAND PROPERTIES LIMITED, a leading real estate company dedicated to delivering exceptional results. Our team is passionate about providing outstanding customer service and creating long-lasting relationships with our clients.

Job Description

The Front Desk Officer plays a critical role in our organization, serving as the first point of contact for visitors, clients, and employees. This position requires strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Welcome and direct visitors to the appropriate areas of the building.
  • Manage incoming calls, emails, and inquiries, directing them to the relevant departments or individuals.
  • Maintain a clean and organized front desk area, ensuring it is presentable at all times.
  • Assist in scheduling appointments and meetings, coordinating with staff members as needed.
  • Perform administrative tasks, such as sorting and distributing mail, ordering office supplies, and maintaining records.
  • Provide information to visitors regarding company policies, procedures, and facilities.
  • Collaborate with other departments to ensure smooth communication and operations.

Requirements

  • Bachelor's degree in any discipline or equivalent certification in office administration.
  • Proven experience in a similar role.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
  • Strong organizational and multitasking abilities, with keen attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
  • Ability to remain calm and composed under pressure, with a positive and customer-focused attitude.


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