Front desk officer
3 days ago
Job Summary:
The Front Desk Officer serves as the first point of contact for visitors, clients, and employees. you are responsible for providing exceptional customer service, managing inquiries, and ensuring efficient operation of the front desk area.
Responsibilities:
Greet and welcome visitors with professionalism and courtesy.
Manage incoming calls, emails, and inquiries, directing them to the appropriate departments or individuals.
Maintain a clean and organized front desk area, ensuring it is presentable at all times.
Register and sign in visitors, issue visitor badges, and notify relevant personnel of visitor arrivals.
Assist in scheduling appointments and meetings, coordinating with staff members as needed.
Handle administrative tasks such as sorting and distributing mail, ordering office supplies, and maintaining records.
Provide information to visitors regarding company policies, procedures, and facilities.
Assist with basic troubleshooting of office equipment, such as printers and telephones.
Collaborate with other departments to ensure smooth communication and operations.
Handle any inquiries or complaints promptly and professionally, escalating issues as necessary.
Uphold confidentiality and discretion when dealing with sensitive information.
Assist with special projects and tasks as assigned by management.
Qualifications:
B.sc in any discipline or equivalent certification in office administration is a plus.
Proven experience in a similar role.
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
Strong organizational and multitasking abilities, with keen attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
Ability to remain calm and composed under pressure, with a positive and customer-focused attitude.
Knowledge of office equipment and procedures.
Professional appearance and demeanor.
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