Patient Support Specialist
2 days ago
As a Patient Support Specialist at Outsource Global Technologies Limited, you will have the opportunity to make a meaningful impact on the lives of our clients' patients. You will be part of a dynamic team that is dedicated to delivering exceptional service and support to our clients and their patients.
Key Responsibilities:
* Respond to patient inquiries regarding health insurance policies, coverage, and claim processes.
* Provide clear, accurate information about policy details, procedures, and benefit options to patients.
* Resolve patient issues promptly, with a focus on delivering a positive and efficient experience.
* Communicate with healthcare providers to verify claims, confirm eligibility, and approve treatments and medication in accordance with policy terms.
* Issue treatment and medication codes to hospitals and ensure correct processing and documentation.
* Accurately process and approve treatment and medication codes per the guidelines provided by the health insurance client.
* Maintain a system for tracking issued codes, ensuring timely issuance, and updating relevant parties when necessary.
* Manage individual patient cases, documenting key details of each interaction and maintaining comprehensive case files.
* Prepare regular reports on case resolutions, approvals, and any escalations to keep the insurance provider informed of ongoing operations.
Requirements:
* Bachelor's degree in a relevant field, such as healthcare administration, insurance, or business.
* Minimum 2 years of experience in a customer support or healthcare liaison role.
* Excellent communication and organizational skills, with attention to detail and ability to work under pressure.
* Proficiency in customer management systems and case-tracking tools.
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