Jira ITSM Operations Lead

5 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time
Job Description
We are looking for an experienced Jira ITSM Operations Lead to administer, configure, and maintain Jira Service Management (JSM). The ideal candidate will work closely with IT teams, business units, and end-users to improve ITSM processes, provide training and guidance to help desk staff on Jira ITSM best practices, and communicate updates and improvements to stakeholders and end-users.

Responsibilities
  1. Administer, configure, and maintain Jira Service Management (JSM) to optimize workflows.
  2. Automate ticket handling and escalation processes to improve team efficiency.
  3. Customize service request types, workflows, and approval processes.
  4. Ensure Jira ITSM aligns with ITIL (Information Technology Infrastructure Library) principles.


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