Service Delivery and Operations Head

2 days ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time
Job Overview

BLAKSKILL LIMITED is seeking an experienced customer service professional to lead our service delivery and operations team.

The ideal candidate will have a strong background in customer service, agriculture, and technology, with a proven track record of driving business growth through customer satisfaction.

This is a great opportunity for someone who wants to work with a dynamic team and make a real impact in the agritech industry.

Responsibilities:

  • Develop and implement customer service strategies to enhance customer satisfaction and drive business growth.
  • Leverage digital tools and CRM systems to manage customer interactions effectively.
  • Identify opportunities to automate repetitive tasks while maintaining a personal touch in customer interactions.
  • Ensure compliance with company policies, industry regulations, and service-level agreements (SLAs).

Requirements:

  • Bachelor's degree in Business Administration, Agriculture, Finance, or a related field.
  • Additional certifications in Customer Service, Agribusiness, or Fintech are a plus.
  • 1–3 years of experience in customer service.
  • Prior experience in the agritech or fintech industry is highly desirable.


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