IT Service Management Specialist

4 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time
Job Summary
We are seeking a highly skilled IT Service Management Specialist to oversee our IT service management operations using Jira Service Management. The ideal candidate will lead a team of help desk professionals, ensuring efficient ticket resolution, process optimization, and continuous improvement of IT support functions.

Key Responsibilities
  • Lead the IT help desk team, ensuring prompt and effective resolution of support requests.
  • Oversee ticket management, ensuring SLAs (Service Level Agreements) and KPIs are met.
  • Monitor system performance, ticket trends, and user feedback to improve support processes.
  • Develop and implement ITSM best practices to enhance service efficiency and quality.


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