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Digital Banking Specialist

1 month ago

Abuja, FCT, Nigeria Trident Microfinance Bank Full time
Job Description:

At Trident Microfinance Bank, we are committed to enhancing customer experience and driving adoption of digital banking channels. Our focus is on delivering seamless online, mobile, and digital payment experiences.

Key Responsibilities:

  • Review and implement onboarding documents on required platforms
  • Resolve POS/USSD/online banking profile management issues
  • Manage token dispatch and escalate issues requiring higher-level support
  • Provide merchant and corporate profile admin support on digital channels
  • Monitor digital channel performance

Requirements:

Our ideal candidate will have a strong understanding of digital banking channels and customer experience enhancement strategies.