Digital Banking Expert

2 weeks ago


Abuja, FCT, Nigeria Trident Microfinance Bank Full time

Job Title: E-Banking Officer

About the Role:

We are seeking a skilled E-Banking Officer to join our team at Trident Microfinance Bank. As an E-Banking Officer, you will play a critical role in enhancing customer experience and driving adoption of digital banking channels.

Key Responsibilities:

  • Review onboarding documents and implement them on the required platforms.
  • Resolve POS/USSD/online banking profile management issues.
  • Manage token dispatch and escalate issues requiring higher-level support.
  • Provide merchant and corporate profile admin support on digital channels.
  • Monitor digital channels and ensure seamless customer experience.

Requirements:

  • Strong understanding of digital banking channels and customer experience principles.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a team environment and collaborate with stakeholders.

What We Offer:

Trident Microfinance Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced E-Banking professional looking for a new challenge, please submit your application to [insert contact information].



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