Digital Banking Expert
2 weeks ago
Job Title: E-Banking Officer
About the Role:
We are seeking a skilled E-Banking Officer to join our team at Trident Microfinance Bank. As an E-Banking Officer, you will play a critical role in enhancing customer experience and driving adoption of digital banking channels.
Key Responsibilities:
- Review onboarding documents and implement them on the required platforms.
- Resolve POS/USSD/online banking profile management issues.
- Manage token dispatch and escalate issues requiring higher-level support.
- Provide merchant and corporate profile admin support on digital channels.
- Monitor digital channels and ensure seamless customer experience.
Requirements:
- Strong understanding of digital banking channels and customer experience principles.
- Excellent problem-solving and analytical skills.
- Ability to work in a team environment and collaborate with stakeholders.
What We Offer:
Trident Microfinance Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced E-Banking professional looking for a new challenge, please submit your application to [insert contact information].
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