Service Resolution Professional

1 day ago


Lekki, Lagos, Nigeria Pinnaclepoint BPO Partners Full time

**Job Description

Pinnaclepoint BPO Partners seeks a highly skilled Service Resolution Professional to join our team.

The successful candidate will be responsible for delivering exceptional support to our clients, resolving customer issues efficiently, and escalating complex matters as necessary.

Your Key Responsibilities

  • Provide support across various areas including retail, sales, and booking services
  • Respond to customer inquiries via multiple channels
  • Resolve customer issues efficiently and escalate complex matters as necessary
  • Maintain accurate records of interactions and follow company protocols
  • Adapt quickly to new systems, tools, and client requirements

Requirements

  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment
  • Proficient in using technology to enhance customer experience
  • Proactive and results-driven with a focus on customer satisfaction
  • Previous experience in customer-facing roles an advantage but not mandatory


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