
Operations Director
2 days ago
**Job Summary**
As a key member of our team, the Operations Director will oversee the daily operations of our business in Nigeria.
The ideal candidate will have strong leadership skills, with experience in managing customer service teams and logistics operations.
Responsibilities include:
- Ensuring operational activities are completed on time and within defined parameters.
- Overseeing production schedules to meet client demands.
- Collaborating with the customer service team to ensure timely responses to customers' orders, inquiries, and complaints.
- Managing delivery schedules, coordinating with drivers and logistics partners to ensure on-time deliveries.
- Implementing data collection methods for operational metrics to reduce errors and improve service excellence.
- Developing, reviewing, and improving operational policies and procedures to enhance overall business performance.
- Supervising cross-functional support teams and collaborating to improve tools and systems for increased business efficiency.
- Maintaining constant communication with management, staff, and external stakeholders.
Requirements
- Bachelor's/Master's degree in a business-related field.
- Master's degree in Business Administration (MBA) is an added advantage.
- Minimum of 6 years of relevant experience in operations management, preferably in retail or food manufacturing.
- Experience in managing customer service teams and logistics operations is compulsory.
- Management certification (e.g., PMP, Six Sigma) is an advantage.
Benefits
This role offers a competitive remuneration package of N400,000 - N600,000 per annum, as well as opportunities for professional growth and development.
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