Call Center Quality Expert
8 hours ago
Mwanga is seeking an experienced Call Center Quality Expert to join our team. In this role, you will play a critical part in ensuring that our call center operations meet the highest standards of quality and customer service.
As a key member of our quality assurance team, you will be responsible for monitoring and evaluating call center performance, analyzing data to identify trends and areas for improvement, and developing and implementing coaching and training programs to improve agent performance.
Responsibilities:
- Monitor and evaluate call center performance using various metrics and tools
- Analyze data to identify trends and areas for improvement
- Develop and implement coaching and training programs to improve agent performance
- Collaborate with team leaders and managers to ensure seamless integration of quality initiatives into daily operations
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
-
Quality Assurance Specialist
8 hours ago
Lagos, Lagos, Nigeria Mwanga Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Mwanga. As a key member of our quality assurance team, you will be responsible for ensuring that our call center operations meet the highest standards of quality and excellence.The ideal candidate will have a minimum of 2-4 years' experience in a call center...
-
Service Center Operations Manager
8 hours ago
Lagos, Lagos, Nigeria MarbleClear limited Full timeJob OverviewWe are seeking an experienced and dynamic Service Center Manager to oversee and manage our service center/workshop. The ideal candidate will demonstrate a strong understanding of diesel truck and bus diagnostics, fleet management, and maintenance, along with excellent leadership and customer service skills.Key Responsibilities:Oversee and manage...
-
Financial Services QA Expert
6 days ago
Lagos, Lagos, Nigeria Banana Crystal Full timeJob SummaryWe're seeking an experienced Quality Assurance (QA) expert to join our team. As a key member of our quality assurance team, you'll play a critical role in ensuring the quality and reliability of our fintech products and services.
-
Real Estate Appraiser
5 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeJob Overview:We are seeking an experienced Real Estate Valuer (Quality Control) to join our team, specializing in high-quality property valuations and quality control. As a trusted expert, you will leverage your knowledge and expertise to drive business growth and maintain a strong reputation in the industry.Key Responsibilities:Evaluate and assess real...
-
Client Success Manager
6 days ago
Lagos, Lagos, Nigeria HRD solutions Full timeKey ResponsibilitiesThe successful candidate will have the following key responsibilities:Developing and implementing effective solutions to improve program outcomesLiaising with the call center team to ensure seamless execution of programsMonitoring and analyzing key performance indicators to identify areas for improvementYou will also play a key role in...
-
Business Growth Strategist
6 days ago
Lagos, Lagos, Nigeria HRD solutions Full timeJob DescriptionAs a Business Growth Strategist at HRD Solutions, you will be responsible for driving business growth through the development and implementation of strategic programs. Your key responsibilities will include:Monitoring and analyzing key performance indicators to identify areas for improvementLiaising with the call center team to ensure seamless...
-
Asset Reconciliation Expert
8 hours ago
Lagos Island Local Government Area, Lagos, Nigeria GTI Group Full timeKey ResponsibilitiesAs an Asset Reconciliation Expert at the GTI Group, you will be responsible for ensuring that Loan repayment challenges are resolved and Assets and properties of defaulting Loan Clients are repossessed.Carry out regular calls, site visits, and follow-up interactions to implement remedial strategies and action plans agreed with the Team...
-
Program Development Coordinator
6 days ago
Lagos, Lagos, Nigeria HRD solutions Full timeAbout the RoleWe are seeking a highly motivated and experienced Program Development Coordinator to join our team at HRD Solutions. As a key member of our team, you will be responsible for developing and implementing strategic programs that drive business growth and improve customer satisfaction.Your key responsibilities will include:Developing and...
-
Valuation and Property Services Expert
4 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeAbout the Role:The Real Estate Valuer (Quality Control) position at BLAKSKILL LIMITED offers an exciting opportunity to make a lasting impact on our organization. As a seasoned professional, you will be tasked with developing and implementing effective quality control processes, driving business growth through expert property valuations, and maintaining a...
-
Real Estate Appraisal Manager
4 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeAbout the RoleThe Real Estate Appraisal Manager will be responsible for managing a team of valuation experts, overseeing the appraisal process, and ensuring that all reports meet the highest standards of quality and accuracy. This role requires excellent leadership skills, as well as strong knowledge of real estate market trends and industry regulations.Key...
-
Land Transportation Specialist
3 days ago
Lagos, Lagos, Nigeria Evans Industries Limited Full timeCompany OverviewEvans Industries Limited is a leading manufacturer and distributor of high-quality products. We are committed to providing excellent customer service and building strong relationships with our clients. Our company culture values teamwork, innovation, and continuous improvement.Job SummaryWe are seeking a reliable and experienced Trailer...
-
Digital Design Expert
4 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeRole ResponsibilitiesAs a Graphic Designer at BLAKSKILL LIMITED, your primary responsibility will be to create compelling visual content for various platforms. This includes designing digital and print materials, such as brochures, logos, banners, social media graphics, website visuals, and infographics, while adhering to the brand's guidelines.You will work...
-
IT Project Management Expert
8 hours ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeAbout the JobThis is an exciting opportunity to join our team as a Senior Technical Lead Position, leading technical teams in designing, developing, and deploying software solutions. You will be responsible for mentoring team members, overseeing project timelines, and implementing best practices in software development.Key ResponsibilitiesProvide technical...
-
Digital Design Expert
1 day ago
Lagos, Lagos, Nigeria Eazipay Full timeEazipay is looking for a talented Graphics Designer to join our team and elevate our visual presence. As a key member of our creative team, you will be responsible for designing high-quality visuals that align with our brand identity and meet our business objectives.About the Role:The ideal candidate will have a solid understanding of graphic design...
-
HR Service Delivery Expert
8 hours ago
Lagos, Lagos, Nigeria Pivotage Consulting Full timePivotage Consulting is seeking an experienced HR Resource Officer to join our team. As a key member of our HR team, you will play a critical role in delivering exceptional service to our clients.The ideal candidate will have strong analytical skills, with experience in HR data analytics or reporting. They will also have exceptional written and verbal...
-
Volunteer Emergency Preparedness Specialist
8 hours ago
Lagos, Lagos, Nigeria ALARRT Full timeWe're looking for a dedicated individual to lead our Emergency Response Training Coordination Team as a volunteer. As a key member of our team, you will oversee the planning, execution, and evaluation of emergency response training sessions. Your expertise will enable us to deliver high-quality training programs that make a real difference in communities.Key...
-
HR Consultant Leader
8 hours ago
Lagos, Lagos, Nigeria Pivotage Consulting Full timeTalent Acquisition and ManagementPivotage Consulting is seeking an experienced Talent Management Expert to lead our talent acquisition and management initiatives. As a key member of our leadership team, you will be responsible for identifying new business opportunities, overseeing client retention initiatives, and leading the execution team to ensure...
-
Accounting and Advisory Services Expert
1 day ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time**Job Description:**Audit Assistant Manager is responsible for delivering high-quality assurance services, mentoring audit teams, and driving compliance with industry best practices. This role contributes to the firm's mission of addressing clients' financial requirements to international standards.Key Responsibilities:Deliver assurance services to a...
-
Customer Service Representative
5 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeAbout the Role:As a Customer Service Representative - Renewable Energy at BLAKSKILL LIMITED, you will play a crucial part in delivering outstanding customer service and supporting our team. Your primary responsibility will be to ensure that the reception area operates efficiently, providing a professional representation of the organization to all visitors...
-
Administrative Support Specialist
4 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeJob Summary:We are seeking an Administrative Support Specialist to join our team at BLAKSKILL LIMITED. As a key member of our team, you will play a vital role in providing administrative support and ensuring the smooth operation of our reception area. Your primary responsibility will be to provide exceptional customer service and represent the organization...