Service Delivery Coordinator

19 hours ago


Lagos Mainland Local Government Area, Lagos, Nigeria Marbleclear limited Full time

Key Requirements:

The ideal candidate will possess:

  • Excellent communication, emotional intelligence, and problem-solving skills
  • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
  • Able to work effectively in a team environment and provide leadership when required

Responsibilities:

You will be responsible for:

  • Overseeing and managing the service center/workshop operations
  • Providing credible advice on service routine & maintenance service to customers
  • Achieving company's revenue targets for the workshop
  • Diagnosing and identifying vehicle issues or faults through customer questioning, inspection, or road test
  • Preparing service or repair order time, cost, and labor estimate and sharing with customer for approval
  • Scheduling and organizing service appointments with customers
  • Confirming and ensuring all complaints are rectified with road test certification
  • Keeping and referring to service history data of vehicles and advising customers on other service areas required for effective vehicle usage
  • Ensuring vehicles are delivered as per agreed terms and communicating ahead in case of any delays
  • Obtaining customer signatures and approval for completed repairs or service jobs
  • Maintaining high customer satisfaction standards
  • Coordinating workshop technicians and team for quality service delivery
  • Providing weekly, monthly, quarterly, and yearly reports on workshop operations
  • Coordinating with store manager and ensuring right spare parts are provided for vehicles
  • Managing, training, supervising mechanics on vehicle service or repairs – Must approve job completion
  • Actively participating in the recruitment of the technical team
  • Maintaining daily briefing and allocation of tasks and ensuring all tools are accounted for and kept
  • Providing SLA (Service Level Agreement)/AMC (Annual Maintenance Contract) for fleet customers


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