Service Delivery Coordinator
19 hours ago
Key Requirements:
The ideal candidate will possess:
- Excellent communication, emotional intelligence, and problem-solving skills
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
- Able to work effectively in a team environment and provide leadership when required
Responsibilities:
You will be responsible for:
- Overseeing and managing the service center/workshop operations
- Providing credible advice on service routine & maintenance service to customers
- Achieving company's revenue targets for the workshop
- Diagnosing and identifying vehicle issues or faults through customer questioning, inspection, or road test
- Preparing service or repair order time, cost, and labor estimate and sharing with customer for approval
- Scheduling and organizing service appointments with customers
- Confirming and ensuring all complaints are rectified with road test certification
- Keeping and referring to service history data of vehicles and advising customers on other service areas required for effective vehicle usage
- Ensuring vehicles are delivered as per agreed terms and communicating ahead in case of any delays
- Obtaining customer signatures and approval for completed repairs or service jobs
- Maintaining high customer satisfaction standards
- Coordinating workshop technicians and team for quality service delivery
- Providing weekly, monthly, quarterly, and yearly reports on workshop operations
- Coordinating with store manager and ensuring right spare parts are provided for vehicles
- Managing, training, supervising mechanics on vehicle service or repairs – Must approve job completion
- Actively participating in the recruitment of the technical team
- Maintaining daily briefing and allocation of tasks and ensuring all tools are accounted for and kept
- Providing SLA (Service Level Agreement)/AMC (Annual Maintenance Contract) for fleet customers
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