Interaction and Experience Specialist

9 hours ago


Ikeja, Lagos, Nigeria Careers Verified Full time

**Customer Service at Careers Verified**

We believe that our customers are the heart of our business, and we strive to provide them with exceptional experiences. As a Customer Service Intern, you will have the opportunity to play a vital role in helping us achieve this goal.

**Job Summary:**

Assist our team in handling customer interactions, resolving inquiries, and providing support to ensure customer satisfaction. This is an excellent opportunity to gain hands-on experience in customer service, communication, and problem-solving in a professional setting.

**Key Responsibilities:**

  • Engage with customers through various channels, including phone, email, chat, and social media.
  • Provide accurate and up-to-date information about products, services, policies, and procedures.
  • Work collaboratively with other departments to ensure seamless customer service.
  • Assist in troubleshooting customer issues and escalating complex cases when necessary.
  • Maintain and update customer records in the system.
  • Support the team in analyzing customer feedback and suggesting improvements.

**Requirements:**

  • Currently pursuing or recently completed a degree in Business, Communications, Marketing, or a related field.
  • Excellent verbal and written communication skills.
  • Positive and professional attitude.
  • Ability to multitask and work in a fast-paced environment.
  • Basic knowledge of CRM systems or willingness to learn.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite.


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