Confectionery Services Liaison
6 days ago
About Us: We are a leading provider of confectionery services in Nigeria, dedicated to delivering high-quality products and exceptional customer experiences.
Job Summary: We are seeking a highly skilled and experienced Service Delivery Specialist to join our team and provide top-notch customer support in our confectionery services industry.
Responsibilities:
- Provide prompt and professional responses to customer inquiries via various channels
- Support customers with order placement, delivery tracking, issue resolution, and product information
- Maintain accurate records of customer interactions and feedback
- Identify and escalate critical issues to ensure timely resolution
- Promote continuous improvement of customer experiences through innovative solutions and process enhancements
Requirements:
- Proven experience in customer-facing roles, preferably in confectionery services or a related field
- Exceptional communication and interpersonal skills
- Strategic problem-solving and analytical thinking
- Ability to multitask and manage competing priorities
- Proficiency in CRM software and other relevant tools
- Attention to detail and organizational skills
Benefits: Competitive salary, opportunities for career growth and development, and a dynamic work environment that fosters innovation and teamwork.
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