Service Delivery Specialist

5 days ago


Lagos, Lagos, Nigeria Work in Nigeria Full time

Overview: As a Confectionery Services Liaison, you will play a vital role in delivering seamless customer experiences and driving business growth in our confectionery services industry.

Main Responsibilities:

  • Rapidly respond to customer queries via phone, email, or chat while maintaining a professional demeanor
  • Offer expert guidance on ordering, delivery, and product information to satisfy customer needs
  • Systematically record customer interactions, transactions, comments, and complaints for future reference
  • Swiftly escalate critical issues to the appropriate teams to ensure swift resolutions
  • Regularly analyze customer feedback and propose process improvements to enhance overall customer satisfaction

Essential Qualifications:

  • Prior experience in customer-facing positions, ideally within the confectionery services sector
  • Superior verbal and written communication skills
  • Critical thinking and problem-solving abilities
  • Capability to juggle multiple tasks, prioritize duties, and manage time efficiently
  • Proficiency in CRM software and other related tools
  • Meticulous attention to detail

Working Location: Ikoyi, Lagos State, Nigeria.



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