Technical Assistance Coordinator
1 day ago
Covenworks is looking for an ambitious IT Support Intern to join our team. In this role, you will have the opportunity to gain hands-on experience in IT support and develop valuable skills in troubleshooting, problem-solving, and collaboration.
Key Responsibilities:- Offer technical assistance to staff members via various channels.
- Analyze and resolve software, hardware, and network issues to minimize downtime.
- Participate in the setup and configuration of new equipment, software installations, and system updates.
- Ensure the accuracy and currency of internal IT documentation and knowledge bases.
- Monitor and maintain computer systems and networks to prevent security threats and optimize performance.
- Work closely with other teams to implement new technologies and enhance existing processes.
- A genuine interest in IT support and troubleshooting.
- Familiarity with common operating systems (Windows, macOS, Linux) and software applications.
- Exceptional problem-solving and communication skills, with the ability to work effectively in a remote setting.
- A degree in Information Technology, Computer Science, or a related field is highly preferred.
Covenworks offers a dynamic and supportive work environment that promotes growth and development. As a valued member of our team, you can expect:
- Ongoing training and professional development opportunities.
- A collaborative and inclusive team culture.
- The chance to work on challenging projects and contribute to the success of our company.
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