Jira ITSM Team Supervisor

2 days ago

Abuja, FCT, Nigeria ITC Worldwide INC Full time
Jira ITSM Administration & Optimization:
Administer, configure, and maintain Jira Service Management (JSM) to optimize workflows. Automate ticket handling and escalation processes to improve team efficiency. Customize service request types, workflows, and approval processes. Ensure Jira ITSM aligns with ITIL (Information Technology Infrastructure Library) principles.

Stakeholder Collaboration & Training:
Work closely with IT teams, business units, and end-users to improve ITSM processes. Provide training and guidance to help desk staff on Jira ITSM best practices. Communicate updates and improvements to stakeholders and end-users.

Continuous Improvement & Reporting:
Analyze ITSM metrics and generate reports on help desk performance. Identify opportunities for automation and process enhancement. Ensure compliance with IT security policies and data protection standards.

  • Technical Support Operations Manager

    2 days ago

    Abuja, FCT, Nigeria ITC Worldwide INC Full time

    About the Job:We are looking for an experienced IT service management professional to join our team as a Jira ITSM Help Desk Lead. As a member of our team, you will be responsible for overseeing our IT service management operations, leading a team of help desk professionals, and ensuring efficient ticket resolution and process...

  • IT Service Management Lead

    2 days ago

    Abuja, FCT, Nigeria ITC Worldwide INC Full time

    Job Summary:We are seeking an experienced IT service management professional to oversee our IT service management (ITSM) operations using Jira Service Management. The ideal candidate will lead a team of help desk professionals, ensuring efficient ticket resolution and process optimization.About ITC Worldwide INC:Our company is a leading provider of IT...

  • Water Bottling Plant Production Supervisor

    3 days ago

    Abuja, FCT, Nigeria Viju Industires Nigeria Limited Full time

    Production Supervisor Job SummaryWe are seeking an experienced Production Supervisor to join our team at Viju Industries Nigeria Limited. The successful candidate will be responsible for overseeing the daily operations of the production line, ensuring the efficient and effective manufacturing of high-quality pure water products.

  • Sales and Marketing Supervisor

    5 days ago

    Abuja, FCT, Nigeria Ascentech Services limited Full time

    About Ascentech Services LimitedAscentech Services Limited is a leading provider of innovative solutions in the Fast-Moving Consumer Goods (FMCG) industry. We strive to deliver exceptional results through strategic partnerships and collaborative efforts.Job OverviewWe are seeking an experienced Sales Supervisor to join our team in Abuja. The successful...

  • Milk Beverage Manufacturing Supervisor

    2 days ago

    Abuja, FCT, Nigeria Viju Industires Nigeria Limited Full time

    Job DescriptionWe are seeking a skilled Milk Beverage Production Line Manager to oversee the daily operations of our production line. The ideal candidate will have experience in managing production teams, maintaining equipment, and ensuring compliance with safety and quality standards.

  • Business Development Manager

    5 days ago

    Abuja, FCT, Nigeria Ascentech Services limited Full time

    About Ascentech Services LimitedAscentech Services Limited is a leading provider of innovative solutions in the Fast-Moving Consumer Goods (FMCG) industry. Our mission is to deliver exceptional results through strategic partnerships and collaborative efforts.Job OverviewWe are seeking an experienced Sales Supervisor to join our team in Abuja. The successful...

  • Senior Sales Executive

    4 days ago

    Abuja, FCT, Nigeria Ascentech Services limited Full time

    About Ascentech Services LimitedAscentech Services Limited is a leading provider of innovative solutions in the Fast-Moving Consumer Goods (FMCG) industry. We aim to deliver exceptional results through strategic partnerships and collaborative efforts.Job OverviewWe are seeking an experienced Sales Supervisor to join our team in Abuja. The successful...

  • Jira ITSM Help Desk Lead

    2 days ago

    Abuja, Nigeria ITC Worldwide INC Full time

    Job Summary We are seeking an experienced Jira ITSM Help Desk Lead to oversee our IT service management (ITSM) operations using Jira Service Management. The ideal candidate will lead a team of help desk professionals, ensuring efficient ticket resolution, process optimization, and continuous improvement of IT support functions. This role involves configuring...

  • Business Process Operations Analyst

    2 days ago

    Abuja, Nigeria ITC Worldwide INC Full time

    ITC WORLDWIDE is seeking a dynamic and experienced BPM (GTM) Planner Job Title - Business Process Operations Analyst (GTM Planning) Office: Abuja, FCT, CBD The ideal candidate will have prior work experience in Partner Ecosystems, Sales, Sales Strategy & Operations or Revenue Operations. The role requires strong analytical skills and unwavering attention...