IT Service Management Lead

2 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time
Job Summary:
We are seeking an experienced IT service management professional to oversee our IT service management (ITSM) operations using Jira Service Management. The ideal candidate will lead a team of help desk professionals, ensuring efficient ticket resolution and process optimization.

About ITC Worldwide INC:
Our company is a leading provider of IT services, and we are committed to delivering high-quality support to our clients.

Key Responsibilities:
  • Lead the IT help desk team, ensuring prompt and effective resolution of support requests.
  • Oversee ticket management, ensuring SLAs (Service Level Agreements) and KPIs are met.
  • Monitor system performance, ticket trends, and user feedback to improve support processes.
  • Develop and implement ITSM best practices to enhance service efficiency and quality.


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