Technical Support Specialist
4 weeks ago
At DevRecruit, we're seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their Red Hat systems are running smoothly and efficiently.
Key Responsibilities:- On-Site Troubleshooting: Visit clients in person to diagnose and fix issues, ensuring a more efficient resolution.
- Customized Solutions: Provide tailored support for specific configurations and use cases unique to our clients' environments.
- Proactive Maintenance: Conduct regular on-site system checks and maintenance to prevent issues before they arise.
- Architecture Design: Assist with designing and planning the IT infrastructure using Red Hat products.
- Migration Support: Help with the transition from other systems to Red Hat, including data migration and system integration.
- Performance Tuning: Optimize Red Hat systems for better performance and reliability.
- Patch Update: Assist with carrying out updates/patches for systems/environments.
- Red Hat Operating System Upgrade: Assist with upgrading Red Hat OS from lower versions to the latest version.
- Deployment Assistance: Help with installing and configuring Red Hat software, ensuring it meets local requirements.
- Upgrade Services: Ensure Red Hat systems are upgraded to the latest version.
- Other Linux OS Conversion: Help convert other Linux flavors to Red Hat OS.
- Virtual Assistance: Offer remote troubleshooting and support sessions to quickly resolve issues without on-site visits.
- 24/7 Help Desk: Provide round-the-clock support for critical issues that need immediate attention.
- Local Compliance: Ensure Red Hat systems comply with local laws and regulations, particularly regarding data protection and privacy.
- Security Audits: Conduct security assessments and audits to identify and mitigate vulnerabilities.
- OEM Compliance: Assist in ensuring our clients align with the number of Red Hat licenses purchased.
- Account Management: Provide dedicated local account managers to offer personalized service and support.
- Feedback Channels: Establish channels for feedback to improve services and address local customer needs.
As a Technical Support Engineer at DevRecruit, you will have the opportunity to work with a talented team, develop your skills, and make a real impact on our clients' success. If you're passionate about technical support and want to join a dynamic team, we encourage you to apply for this exciting opportunity.
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