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Customer Service Liaison Specialist

1 week ago

Ikoyi, Lagos, Nigeria Estuary Business Solution Ltd Full time
Company Overview
EBS Ltd is a leading provider of business solutions. We are committed to delivering exceptional customer experiences and driving business growth through our innovative products and services.

Job Description
The Customer Service Liaison Specialist will be responsible for providing primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide front-line primary business and technical support to clients via phone, email, or in-person.
  • Analyze and resolve client queries in a timely manner.
  • Document and track client interactions and feedback.
  • Maintain accurate records of client communications and activities.
  • Collaborate with internal teams to resolve complex client issues.

Requirements
To be successful in this role, you will need:
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits
EBS Ltd offers a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development.