Travel Experience Specialist
2 weeks ago
Elukaz Travel and Tours Limited is seeking a highly motivated individual to join our team as a Customer Service Ambassador. This role plays a critical part in delivering exceptional customer experiences, ensuring client satisfaction, and driving revenue growth.
About the RoleWe are looking for an experienced professional who can provide personalized travel services, including booking flights, hotels, and transportation, while resolving any issues that may arise promptly.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively with clients, colleagues, and other stakeholders.
Key Responsibilities:
- Respond to client inquiries via phone, email, and in-person.
- Provide travel information, options, and recommendations to clients.
- Book and manage travel arrangements, including flights, hotels, and transportation.
- Resolve client complaints and issues promptly and professionally.
- Process travel documents, such as visas and passports.
- Sell travel services and packages to contribute to agency revenue growth.
- Maintain accurate records and databases.
- Stay updated on travel industry trends and promotions.
- Collaborate with other departments, such as operations and marketing.
- Meet minimum set targets.
At Elukaz Travel and Tours Limited, we are committed to delivering exceptional travel experiences that exceed our clients' expectations. We strive to build long-lasting relationships with our clients and partners, based on trust, respect, and mutual understanding.
RequirementsTo succeed in this role, you will need:
- A strong background in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficiency in using technology, including CRM systems and travel software.
- A keen eye for detail and ability to maintain accurate records.
- A willingness to continuously learn and improve your knowledge of the travel industry.
We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience, plus benefits and opportunities for career growth and development.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.
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