Key Account Growth Specialist

21 hours ago


Abuja, FCT, Nigeria Hempawa Consult Ltd Full time
About This Opportunity

Hempawa Consult Ltd is seeking a seasoned Customer Success Lead to join our team. As a key member of our organization, you will be responsible for overseeing a team of customer service representatives and driving customer satisfaction through effective strategies and coaching.


Responsibilities:
  • Team Leadership: Provide strategic direction and guidance to a team of customer service representatives to ensure exceptional customer experiences.
  • Issue Resolution: Effectively handle escalated customer inquiries and resolve complex issues, ensuring timely and satisfactory outcomes.
  • Customer Service Strategy: Develop and implement customer service strategies to enhance customer satisfaction, identifying areas for improvement and implementing changes as needed.
  • Performance Monitoring: Monitor team performance and provide coaching to improve service quality, utilizing metrics and feedback to inform decision-making.

Requirements:
  • Proven experience in customer service, preferably in a leadership role.
  • Strong problem-solving skills with a customer-first approach, excellent communication and interpersonal abilities, and the ability to multitask in a fast-paced environment.
  • Proficiency in CRM software and customer support tools.


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