Customer Relations Officer, Port Harcourt

2 days ago

Port Harcourt, Rivers State, Nigeria Fosad Consulting Full time ₦1,500,000 - ₦3,000,000 per year
Company Description

Our client, a major player in the insurance industry is currently looking to hire dynamic individuals to fill the role of a Customer Relations Officer. Candidates will be deployed to clients various affiliates to deliver customer focused selling and transactions on behalf of the firm

Job Description
  • Business development and client relations
  • Perform underwriting, claims and finance related functions
  • Market and product research analysis. (Customer product feedback & Competitors intelligence) to know what products we can improve on.
  • Provides customer service support to the organization by obtaining, analyzing and
  • verifying the accuracy of order information in a timely manner.
  • Prepares customer service summary reports.
  • Ensures and provides quality service to both internal and external customers
  • Handle inbound customer service calls with professionalism.
  • Answer customer inquiries and follow through on requests.
  • Make outbound calls to business customers.
Qualifications
  • A first degree
  • Must possess a minimum of 2 years working experience in sales or customer service in a financial or customer selling oriented industry
  • Excellent communication and interpersonal skills.
  • Good planning and organizational skills.
  • The ability to understand and analyze sales figures.

Additional Information

Interested candidates must; 

Have good communication skills

Possess excellent listening skills

Be a good time manager 

Ba able to take initiative and be proactive

Have good knowledge of Computer applications (Microsoft Office)

Possess excellent note taking skills

Be friendly and wiling to proffer solutions 

Innovative and smart

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