Head of IT Operations at Seven Up

4 days ago

Lagos, Lagos, Nigeria Seven Up Bottling Full time

JOB TITLE: Head of IT Operations

JOB LOCATION: Lagos

JOB DETAILS:



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  • Leads the development of strategies and roadmap and ensures its integration with the overall IT and enterprise strategic plans.
  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.
  • Service Improvement: Identifying and pursuing service improvement initiatives.
  • Managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to internal customers.
  • To meet targets and expectations for internal customer service and support performance
  • Measure Customer Satisfaction, and understand the main pain points for the users.
  • Effectively build, manage, develop, and train the service desk team
  • Establish and manage the strategic vision of the team, leading the efforts to improve the availability and reliability of systems that align with NTUC Enterprise's strategic platform and infrastructure initiatives
  • Sets the mission and vision of the infrastructure, middlewareand devops organization to foster a business-oriented mindset driven by continual service improvement
  • Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.

Requirements

  • B.Sc / HND in a related field.
  • 7yrs+ experience in a forward-progressing technology management background
  • Proficiency in the Microsoft Suite, especially Excel.
  • ITIL certified.
  • COBIT certified.
  • Proficiency in either Contact Centre, Ticketing, or Monitoring Solutions.

HOW TO APPLY
To apply for the ongoing Seven-Up job opening, visit the job APPLICATION PORTAL to submit your application


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