Site Reliability Engineer

Who We Are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.

Since 2019, Moniepoint's technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

What We Do

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses, such as credit, overdrafts, etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Summary

We are seeking an Associate Site Reliability Engineer (SRE) to join our team and ensure our production systems run smoothly and reliably. You'll balance real-time incident response with strategic engineering work to achieve sustainable and scalable service reliability.

Responsibilities

• Participate in on-call rotations to detect, triage, and resolve service degradations and outages in live production environments.
• Investigate and resolve application issues escalated from L1/L2 support teams, focusing on performance bottlenecks, service behavior anomalies, and production system failures.
•  Write SQL queries to investigate issues, analyze application performance, and support business teams with data-driven insights from production systems.
• Create and maintain monitoring dashboards and alerts to identify issues before they impact users proactively.
• Document incident resolutions, operational procedures, and troubleshooting runbooks based on real production scenarios.
• Contribute to automation projects that eliminate manual operational tasks and improve system reliability and efficiency.

Requirements

• 1-3 years of experience supporting live production environments as a Technical Support Engineer, Site Reliability Engineer, Software Developer, or similar roles with direct production system responsibility. 
• Strong understanding of distributed system concepts: HTTP/REST APIs, databases, networking, microservice architecture, message queues.
• Strong ability to write and understand SQL queries to analyze data and troubleshoot issues within relational databases (e.g., MySQL, PostgreSQL).
• Excellent critical thinking and troubleshooting abilities. You should be able to approach problems methodically and logically.
• Experience with production monitoring tools, log analysis, and system observability.
• Basic knowledge of at least one scripting or programming language (e.g., Python, Bash) would be a good advantage.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You'll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.