Operations Supervisor

2 days ago

Lagos, Lagos, Nigeria Sigma Consulting Group Full time

Location: Lekki, Lagos

Industry: Hospitality (Beach Resort)

Employment Type: Full-time

Monthly Salary: ₦400,000

Experience Required: Minimum of 5 years (must be in the hospitality/beach resort sector)

Work Schedule: 6:00 AM start time, one day off per week

Accommodation: Provided

About The Role
We are seeking a results-driven and experienced Operations Supervisor to oversee daily operations and ensure seamless performance across our premium beach resort facilities in Lekki.

The ideal candidate must have a strong background in hospitality operations—particularly within the beach or resort environment—and demonstrate proven ability in team leadership, service excellence, and operational management.

This position requires a hands-on professional who is organized, proactive, and committed to delivering outstanding guest experiences while maintaining operational efficiency and compliance with company standards.

Key Responsibilities

  • Operations Oversight: Supervise and coordinate daily activities across departments such as front office, housekeeping, maintenance, and food & beverage to ensure smooth and efficient resort operations.
  • Staff Supervision & Training: Lead, coach, and evaluate team members to uphold high service standards. Prepare rosters and manage staff schedules effectively.
  • Guest Experience Management: Serve as a key contact for guest inquiries and complaints, ensuring timely and professional resolution to maintain exceptional guest satisfaction.
  • Quality & Safety Compliance: Enforce company policies, health and safety protocols, and quality benchmarks to ensure a safe and premium environment for guests and staff.
  • Budgeting & Reporting: Manage operational budgets, track performance indicators, monitor inventory, and generate regular reports for management.
  • Process Improvement: Identify inefficiencies, recommend improvements, and implement corrective actions to enhance productivity and profitability.
  • Interdepartmental Coordination: Maintain effective communication between departments and senior management to ensure smooth execution of daily operations and company objectives.

Requirements
Qualifications

  • Experience: Minimum of 5 years of proven supervisory or operations experience in the hospitality/beach resort sector.
  • Education: Bachelor's Degree in Hospitality Management, Business Administration, Operations Management, or a related discipline.

  • Skills:

  • Excellent leadership, interpersonal, and team management skills.

  • Strong communication, organizational, and decision-making abilities.
  • Proficiency in Microsoft Office Suite and operations management tools.

  • Analytical thinking and problem-solving capability.

  • Physical Demands: Ability to work outdoors for extended periods and handle light physical tasks associated with equipment setup and resort operations.

  • Attributes: Highly adaptable, proactive, and able to manage multiple priorities in a dynamic and guest-focused environment.

Benefits

  • Competitive monthly salary: ₦400,000
  • Performance-based incentives
  • Health insurance coverage
  • Staff accommodation provided
  • Ongoing training and career development opportunities
  • Exposure to structured and large-scale hospitality operations

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