Client Success Executive

4 days ago

Lagos, Lagos, Nigeria The Good Traveler Full time ₦1,200,000 - ₦1,800,000 per year

About The Good Traveler

The Good Traveler is a travel solutions company dedicated to simplifying travel experiences for individuals and groups. We curate authentic tours, assist with visa processes, and provide personalized travel support to ensure every journey is seamless and enjoyable.

Job Summary

We are seeking a proactive, detail-oriented Client Success Executive to manage client communications and ensure exceptional customer experiences throughout the travel journey. The ideal candidate will serve as the first point of contact for clients, providing timely assistance, after-sales support, and follow-up to guarantee satisfaction and build long-term relationships.

Key Responsibilities

  • Manage all client communications across phone, email, and social media channels.
  • Provide prompt and professional responses to client inquiries and messages.
  • Support clients before, during, and after their trips, ensuring a smooth experience.
  • Handle after-sales support, including post-trip feedback and issue resolution.
  • Maintain accurate client records and update booking or service details as needed.
  • Follow up with clients to ensure satisfaction and encourage repeat business.
  • Work closely with the operations and sales teams to deliver personalized service.
  • Monitor and report on client engagement and identify areas for service improvement.

Requirements

  • Bachelor's degree in Communication, Business Administration, or a related field.
  • 1–2 years of experience in client service, customer success, or travel operations.
  • Strong verbal and written communication skills.
  • Excellent interpersonal, problem-solving, and multitasking abilities.
  • Proficiency in Microsoft Office tools and familiarity with CRM or ticketing systems.
  • Passion for travel and commitment to delivering top-tier client experiences.
  • Ability to remain calm and professional in high-pressure situations.

What we Offer

  • A collaborative, travel-loving work culture.
  • Growth opportunities within a fast-growing travel brand.
  • Hands-on experience with international clients and destinations.
  • Competitive salary and performance-based incentives.

How to Apply

Send your resume and a cover letter to with the subject "Client Success Executive"

Job Type: Full-time

Pay: From ₦150,000.00 per month

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