Customer Success

4 days ago

Lagos, Lagos, Nigeria Velvot Full time ₦2,400,000 - ₦6,000,000 per year

JOB SUMMARY

  • Ensure key customer accounts renew their contracts and services by proactively managing their satisfaction and value realization.
  • Drive expansion revenue by identifying and closing new opportunities (Upsell/Cross-sell) across our partner ecosystem (AWS, Microsoft, Google, etc.) within the assigned account portfolio.
  • Solidify executive-level relationships and demonstrate value through structured quarterly strategic reviews and high satisfaction scores
  • Maintain expert knowledge of our partner programs, capabilities, and incentives, specifically Microsoft, AWS, Google Cloud, Sophos(security) .Cisco etc.
  • Collaborate directly with partner Account Managers and technical teams (e.g., a Microsoft Partner Development Manager or AWS Solutions Architect) to build and execute joint account growth strategies (Co-Selling).
  • Have an indept knowledge of all customer subscription, onboarding of new customers, sending them a reminder and following up.
  • Fully keep records and manage customer subscription plans, renewal, upgrade, downgrade and cancellation and provisioning of license.
  • Overseeing customer accounts, ensuring accuracy and resolving any issues.
  • Send Email reminders/calls to inform customers two weeks before the expiration of their subscription.
  • Processing payments, issuing invoices, and managing customer billing information.

Required Qualifications & Experience

Must-Haves

  • 1-3years
     of progressive experience in a B2B Customer Success or Key Account Management role, specifically at a Managed Service Provider (MSP), or technology consulting firm.
  • Foundational Accounting/Finance Knowledge:
    Ability to read and discuss basic financial statements (e.g., P&L).
  • Technical Ecosystem Knowledge:
    Verifiable expertise working with and selling solutions based on the
    Microsoft Azure/365
    and
    AWS
    cloud ecosystems.
  • Results-Oriented:
    Proven track record of meeting or exceeding expansion revenue quotas (upsell/cross-sell).

Preferred Skills

  • Familiarity with using Dynamics CRM or similar CRM Roles
  • A degree in Business, Finance, Accounting, or a related field .

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