Customer Success Manager

2 days ago

Lagos, Lagos, Nigeria Movam Technologies Full time ₦4,000,000 - ₦8,000,000 per year

JOB TITLE: Customer Success Manager (CSM)

JOB LOCATION: Lagos



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JOB DETAILS:

  • We are seeking proactive Customer Success Managers focused on client retention and account expansion. The ideal candidates will build strong client relationships, drive product adoption, and identify growth opportunities.

Key Responsibilities

  • Develop trusted relationships with clients to ensure satisfaction and long-term retention.
  • Drive product adoption and value realization for clients.
  • Proactively identify upsell and cross-sell opportunities to expand accounts.
  • Serve as the main point of contact for client needs, feedback, and escalations.
  • Collaborate with internal teams (sales, support, and product) to deliver exceptional client experiences.
  • Monitor client health metrics and implement strategies to reduce churn.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a similar role.
  • Proven track record of driving retention and account growth.
  • Strong communication, relationship-building, and problem-solving skills.
  • Ability to analyze client data and deliver actionable insights.
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot, Gainsight).
  • Bachelor's degree in Business, Communications, or a related field.

Why Join Us?

  • Play a key role in ensuring customer success and driving business growth.
  • Competitive compensation and professional development opportunities.

HOW TO APPLY
To apply for the ongoing Movam Technologies job opening, visit the job APPLICATION PORTAL to submit your application


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