Key Account Manager

6 hours ago

Lagos, Lagos, Nigeria KHS Machines Nigeria Ltd. Full time

Company Description

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Role Description

Are you a strategic communicator with a passion for building long-term customer relationships and a strong understanding of industry-specific solutions? We are seeking a dynamic Service Key Account Manager who can effectively manage customer needs, drive business growth, and oversee complex service projects. If you have a proven record in after sales, contract management, and cross-divisional collaboration, and possess technical insight to advise on service solutions, this is your opportunity to join our team and make a significant impact.

Requirements

Technical Skills & Knowledge

  • Strong understanding of customer requirements and industry-specific solutions
  • Knowledge of service concepts, maintenance packs, SLAs, conversions, and upgrade solutions
  • Familiarity with contract preparation and framework agreements
  • Basic technical knowledge to advise on technical issues and service solutions (without executing technical tasks)

Customer Relationship & Communication

  • Excellent communication skills to act as the main interface between the customer and internal divisions
  • Ability to manage and nurture long-term customer relationships
  • Proactive approach in addressing customer needs and potential opportunities
  • Skilled in handling service-related queries and complaints effectively

Sales & Business Development

  • Proven experience in acquiring and increasing after-sales business
  • Ability to identify sales potentials (spares, conversions, and service) and approach customers proactively
  • Proactive follow-up management for offers, orders, and overdue payments

Project & Contract Management

  • Experience in planning and managing service-related projects such as overhauls and complex conversions
  • Ability to prepare and clarify contracts and ensure adherence to framework agreements

Organizational & Planning Skills

  • Ability to plan and prepare regular customer visits, reports, and KAM activities
  • Capable of managing multiple projects and customer interactions simultaneously
  • Ensuring timely escalation of issues and proper follow-up

Interpersonal & Negotiation Skills

  • Strong negotiation skills for contract discussions and resolving issues
  • Ability to build trust and maintain long-term customer partnerships

Additional Requirements

  • Experience in working with cross-divisional teams such as order management, field service, and conversions
  • Willingness to participate in all phases of new machine projects related to service

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